Capture

You can track issues, capture feature requests and customer complaints centrally (helpdesk) or decentrally (customers, developers, project managers, ...).

Resolve

Software developers can report and filter issues according to product line, priority, severity, version and assignment properties. Developers can discuss in forums, share files, use a Wiki for Knowledge Management and access part information via a full-text search engine.

Billing & Timesheet

The billing depart can automatically create customer invoices, based on the developer's timesheet information, the customer's price list and the type of contract.

Reporting

Detailed reporting and business intelligence (Data Warehouse) is available to analyze incident's properties and lifecycle. For example, you can determine your customer service level or calculate the average cost per incident type.