]project-open[ PSA (Professional Services Management) is an integrated solution for small and medium companies who need to track and bill professional services to their customers. ]project-open[ PSA allows to track time sheets related to both projects and support services. Sophisticated billing functionality allows you to create invoices based on a variety of contract types, service types, price lists and other parameters.

Key Features:

• Project Planning & Tracking:
  Import project from MS-Project, assign resources to project tasks, track time and compare with approved project plans.
• Support and Helpdesk Integration:
  Track help desk and support tickets in a similar way as time spent on projects.
  
• Project Controlling:
  Track resource consumption based on time sheet hours and other financial information.
• Project Invoicing:
  Create invoices for fixed price/ effort based projects, partial invoices, multiple invoices per project and cumulative invoices. ]po[ supports price lists based on service types and other parameters.
• Time sheet:
  Integrated timesheet management for both projects and support tickets. Workflows control the approval process.
• Reporting & Business Intelligence:
  Integration with the ]po[ reporting engine, the ]po[ data warehouse and ]po[ performance indicators. You can analyze project and service costs according to any number of dimensions.
• Absence Management:
  Plan vacation and other absence time and calculate the vacation balance per user. Absences can be approved using dynamic workflows.
• Expenses and Travel Costs:
  Capture expenses from multiple sources and process them for reimbursement. Workflows control the approval process across departments.
  
• Online Collaboration:
  Integrated timesheet management for both support tickets and projects.
  Helpdesk & Ticket Management Users can enter tickets and track ticket processing.
• Multi-Currency and Multi Language:
  Invoicing is supported in multiple currencies and with variants suitable for most western countries.