]po[
Bug Tracker & Helpdesk
The ]po[
Bug Tracker is a fully fledged open-source & web-based bug tracker
and helpdesk incident management system.
Capture |
You can track issues, capture feature requests and customer
complaints centrally (helpdesk) or decentrally (customers,
developers, project managers, ...). |
Resolve |
Software developers can report and filter issues according
to product line, priority, severity, version and assignment
properties. Developers can discuss in forums, share files,
use a Wiki for Knowledge Management and access part information
via a Full-Text Search Engine. |
Billing & Timesheet |
The billing depart can automatically create customer invoices,
based on the developer's timesheet information, the customer's
price list and the type of contract. |
Reporting |
Detailed reporting and business intelligence (data-warehouse)
is available to analyze incident's properties and lifecycle.
For example, you can determine your customer service level
or calculate the average cost per incident type. |
What is different?
Integrated Project and Financial Management
The ]po[
Bug Tracker not just a bug tracker, but contains about 50 additional
modules ranging from content & collaboration such as Full-Text
Search, Wiki, Forums, Filestorage to Project Management with Gantt
Charts, Budget Planning and even "hard" financials functionality
such as Project Controlling, Profit & Loss and export interfaces
to accouting packages such as QuickBooks, SAP, etc.
Other Enterprise-Class Feature
Unlike other open-source based systems, ]po[
integrates several enterprise-class features such as a Petri-Net
based Dynamic Workflow, role-based application security and LDAP
single sign-on (SSO). Enterprise integration and SOA is supported
via interfaces including XML-RPC, SOAP and ODBC.
Open-Source & Licensing
The ]po[
Bug Tracker and most other ]po[
modules are licensed under the GPL V2.
However, due to the interest of larger companies we have developed
several "extension modules" that cover particular needs,
such as interfaces to accounting systems, GAAP/IAS auditing capabilities
(2007Q1), Reporting, One-Time-Password security, etc. These "extension
modules" are closed-source software and licensed, maintained
and installed separately from the open-source based main system.
Built on Open-Source Components
The ]po[
Bug Tracker is built on open-source components such as the PostgreSQL
database, AOLServer and the OpenACS online community. Supported
operating systems include most Linux variants (default platform)
and Windows (Win2k, WinXP, Win2k3, ...). However, we have also reports
from customers running ]po[
on Solaris, Mac OS-X and BSD.
Designed for Service Organizations
The ]po[
Bug Tracker and most other ]po[
packages have been designed from scratch for the needs for small
and medium service organizations (2 - 200 members), representing
either SMEs (small and medium enterprises) or service departments
of larger companies.
Getting Started
Please follow the "Download" link at the top of the navigation
bar at the left or "Online Demos" for life demo systems.
The full Bug-Tracker functionality is available with ]po[
V3.2, to be released in Q4 2006.
Contact Us!
Please contact us
for more details. We are happy to establish the contact to one of
our partners close to you.
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