Support      Contact         

Professional Support

Our professional support is designed to help you overcome all product-related issues when implementing ]project-open[ in your organization. Support is available in different varieties.

Professional Evaluation

]po[ is an open-source product which means it can be downloaded, explored and used at no costs. Commercial modules that add additional functionality are available for purchase. Those modules are usually targeted to large enterprise clients. Please note that offering a free product we do not dispose of classic sales channels, which means that we have very limited resources at our disposal to provide services such as free pre-sales support.

To close this gap we offer professional evaluation to help you understand how well ]po[ could satisfy the needs of your company. Professional Evaluation is a packaged service which gives you up to three hours of dedicated consulting to help you determine whether]project-open[ meets the needs of your organization. This is usually enough time for a conference call, an online demo, or the completion of a Request For Information (RFI) of up to 5 pages. The cost of this service is 250 €. Please contact us with detailed information and we can arrange a first conference call to clarify the details.

Subscription based support

These services include all services that help you to keep ]project-open[ running during its entire lifecycle. With our support plans you get guaranteed response times and access to a senior consultant of the core ]po[ team via phone, e-mail, instant message, or in person.


The following support levels are available:

Basic Silver Gold Enterprise
]po[ Updates and Upgrades
Installation of security patches
Updates of the underlying Linux operating system
Preventative maintenance
Security updates
Help desk and telephone support  
E-mail Support  
Phone/Chat Support  
Guaranteed Reaction Time
for "Job stoppers"		 Best Effort 36h 24h 8h
Included support hours 1h 2h 3h 4h
Monthly Price 225,- € 345,- € 450,- € 950,- €

Guaranteed reaction times are maximum times, actual reaction times lie far below. Support parameters can be flexibly adapted to your needs. See Service Level Agreement and Terms & Conditions for more details. Order your support contract here.

Installation Support - Hosting on a Server of Your Choice

Other possibilities include the installation on an arbitrary dedicated/shared server located at your office or with a hosting provider of your choice. Depending on the pre-configuration needs and operating system we usually charge between 600,- € and 800,- € for a native installation. Contact us with detailed information about the system]po[ needs to be installed on and we send you a detailed quote.

Webinars

Webinars are educational seminars that are accessed over the Internet. During those webinars we introduce you to the application and give you the opportunity to ask specific questions regarding ]po[ . Webinars are charged by the hour, please get in touch with us to further clarify your particular needs.

Support based on hour and material

Please get in touch with us to further clarify your particular needs.

Customization and Software Development

Make use of the comprehensive knowledge of the ]po[ developers to customize and tailor the application to your specific needs, integrate new packages or develop new extensions. Please get in touch with us to further clarify your particular needs.


Order Form

Please supply and invoice the underneath marked products/services.

  Service
Price €
Subscription support
]po[ Basic Support (per month)
225.00
]po[ Silver Support (per month)
345.00
]po[ Gold Support (per month)
450.00
pls.
inquire		 ]po[ Enterprise Support (per month)
950.00


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