Professional Support

Our professional support is designed to help you to overcome all product-related issues when implementing ]project-open[ in your organization. Support is available in different varieties.

Professional Evaluation

]po[ is an Open Source product which means it can be downloaded explored and used at no costs. Commercial modules are available for purchase that add additional functionality. Those modules are usually targeted to large enterprise clients. Please note that offering a free product we don't dispose of classic sales channels, which means that we have very limited resources at our disposal to provide services such as free pre-sales support.

To close this gap we offer professional evaluation to help you understand how well it meets the needs of your organization. Professional Evaluation is a packaged service which gives you up to three hours of dedicated consulting to help you determine whether]project-open[ would meet the needs of your organization. This is usually enough time for a conference call, online demo, or completion of a Request For Information (RFI) of up to 5 pages. The cost of this service is 250 €. Please contact us with detailed information and we can arrange a first conference call to clarify the details.

Subscription based support

These services include all services that help you to keep ]project-open[ running during its entire lifecycle. With our support plans you get guaranteed response times and access to a Senior Consultant of the core ]po[ team via phone, email instant message, or in person.


The following support level are available:

Basic Silver Gold Enterprise
]po[ Updates and Upgrades
Installation of security patches
Updates of the underlying Linux operating system
Preventative maintenance
Security updates
Help desk and telephone support  
email Support  
Phone/Chat Support  
Guaranteed Reaction Time
for "Job stoppers"		 Best Effort 36h 24h 8h
Included support hours 1h 2h 3h 4h
Price 225,- € 345,- € 450,- € 950,- €

Guaranteed reaction time are maximum times, in reality reaction time lies far beyond. Support parameters can be flexibly adapted to your needs. See Service Level Agreement and Terms & Conditions for more details. Order your support contract here.

Installation Support - Hosting on a Server of Your Choice

Other possibilities include the installation on an arbitrary dedicated/shared server located at your office or with a hosting provider of your choice. Depending on the pre-configuration and operating system we usually charge between 400,- € and 600,- € for a native installation. Contact us with detailed information about the system ]po[ needs to be installed and we send you a detailed quote.

Webinars

Webinars are educational seminars that are accessed over the Internet in which we introduce you to the application and where you get the chance ask specific questions regarding ]po[ . Webinars are charged by the hour, please get in touch with us to further clarify your particular needs.

Support based on hour and material

Please get in touch with us to further clarify your particular needs.

Customization and Software Development

Make use of the comprehensive knowledge of the ]po[ developers to customize and tailor ]po[ to your specific needs, integrate new packages or develop new extension. Please get in touch with us to further clarify your particular needs.


Order Form

Please supply and invoice the underneath marked products/services.

  Service
Price €
Subscription support
]po[ Basic Support (per month)
225.00
]po[ Silver Support (per month)
345.00
]po[ Gold Support (per month)
450.00
pls.
inquire		 ]po[ Enterprise Support (per month)
950.00


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