Used by the helpdesk package to implement a classification of tickets into a hierarchy.
The following values are defaults that can be modified, deleted and extended.
category_id | category -------------+---------------------------------------------------- 31000 | Broken system or configuration 31001 | Bug/error in application 31002 | Network access to application unavailable or slow 31003 | Performance issues with application 31005 | Browser issue: Information is rendered incorrectly 31006 | Report does not show expected data 31008 | Security issue 31009 | Issues with backup & recovery 31100 | Invalid data in system 31101 | Missing or bad master data 31200 | Lack of user competency, ability or knowledge 31201 | New user creation 31202 | Extension/reduction of user permissions 31203 | Training Request 31204 | Incorrect or incomplete documentation 31205 | Issue to export data 31300 | Requests for new/additional services 31301 | New feature request
Calle Aprestadora 19, 12o-2a
08902 Hospitalet de Llobregat (Barcelona)
Spain
Tel Europe: +34 609 953 751
Tel US: +1 415 200 2465
Mail: info@project-open.com