Used by the helpdesk package to define a status engine for tickets.
Normally, these status are set manually or via bulk options ("close tickets" => "Closed"). In a more advanced setup, a workflow will set these stati depending on user actions including approvals, quoting etc.
The following values are constants and should not be modified. However, it's OK to disable them and to add new stati.
category_id | category -------------+----------------- 30000 | Open 30001 | Closed 30009 | Modifying 30010 | In review 30011 | Assigned 30012 | Customer review 30014 | Quoting 30016 | Quote Sign-off 30018 | Assigning 30020 | Executing 30022 | Sign-off 30024 | Invoicing 30090 | Duplicate 30091 | Invalid 30092 | Outdated 30093 | Rejected 30094 | Won't fix 30095 | Can't reproduce 30096 | Resolved 30097 | Deleted 30098 | Canceled
Calle Aprestadora 19, 12o-2a
08902 Hospitalet de Llobregat (Barcelona)
Spain
Tel Europe: +34 609 953 751
Tel US: +1 415 200 2465
Mail: info@project-open.com