SM - Service Management
General service management for ]project-open[.
What does it do?
Maintains a list of tickets and allows operations on these tickets. The tickets are integrated with information from a variety of other packages.
- Create tickets
- Capture a variety of information per ticket
- Classify tickets into a hierarchy
- Associate tickets with people and inventory
- Assign classified tickets to groups of people ("queues")
- Monitor the progress of tickets via reports and workflows
- Escalate tickets to higher management
- Invoice tickets
- Solve tickets more or less successfully
- Close tickets
Related Object Types