ITSM - IT Services Mgmt

SLA Management (ITSM/ITIL) Help Desk/ Service Desk Configuration Manageent (ITSM/ITIL) Release Management (ITSM/ITIL) Customer Portal Change Management (ITSM/ITIL) Problem Management (ITSM/ITIL) Incident Management (ITSM/ITIL) ITSM Module

(Please click on the hexagons for more information)


The ]project-open[ ITSM (IT Services Management) module includes IT specific functionality according to ITIL V3, COBIT and PRINCE. The ITSM functionality can be installed in addition to other modules including project management, CRM and others.

Functionality

The functionality of the ITSM package is implemented in a number of packages.


Processes

The ITSM module supports a large range of IT specific processes.

 

(Please click on the hexagons for more information)



Integration With External Applications

In order to act as an ITSM back-end, ]po[ provides integration links with a number of external applications and APIs. The diagram below depicts some of the available integration links.

These integration links are in various states of development.The figure at the right explains the various states of development.

References

 

Related Software

 

Related Object Types

 

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