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Idea generation is a purely human process with little opportunities for support by an IT system.
]project-open[ offers its generic [CKM (Collaboration and Knowledge Management)] functionality to support this step. In particular the XoWiki might be useful in this context in order to communicate the organization's challenges, strategic orientation, existing programs and rules for the selection and evaluation of new ideas.
]project-open[ includes an idea management package that facilitates the entry of idea (see screenshot below). The idea entry can be configured to anonymous or named entry. Every newly captured idea is represented as a ]po[ ticket which can be controlled by a workflow in order to pass the idea through the following stages of evaluation, filtering and approval.
Depending on their scope, ideas need to be evaluated according to a number of dimensions. ]po[ offers a wide range of evaluation options:
A workflow controlling can be used to implement a stage-gate process where the each stage requires a number of inputs from a range of stake holders. A graphical workflow editor exists that allows to create customer specific workflows for the filtering process.
The workflow may define additional parameters (numeric, textual, etc.) that need to be entered during the filtering process.
Approval is also controlled by the workflow. Workflow notifications and a workflow inbox provides authorized users with the information about new approval requests and handle and protocol the actual approval action.
Ideas are stored in ]project-open[ using a specific type of tickets that are visible as part of the helpdesk. Approved ideas may change their ticket type in order to represent actual work requests, or tickets may be converted into projects for ideas with a considerable scope. The controlling workflow can automatically perform these conversions